There are a variety of reasons companies implement a managed services model to support an existing Salesforce implementation but we outline a few of the primary factors here.
Managed Services are cost effective
Typically, managed services will involve a team that is partially or fully located outside the US. For example, the teams FoundHQ assembles for our customers often have a Project Leader located in the States, while most of the Salesforce Administrators and Salesforce Developers are based in Latin America (Brazil, Argentina) or Eastern Europe.
This enables organizations to remain competitive when scaling up larger Salesforce teams, not only saving costs compared to full-time onshore employees but moving at a significantly faster pace.
FoundHQ typically deploys an entire team within 14 days, while full-time searches can easily take 90 days.
Offers a proactive approach to user administration
A key difference between Managed Services and traditional Support Partners are the degree to which a Managed Services vendor acts as an extension of your internal team. This means they aren't simply waiting for inbound requests from your user base.
Instead, they are deeply entrenched in your day-to-day business operations and oversee continuous delivery. What does this mean exactly? They provide user training, develop a comprehensive roadmap to plan projects against, ensure application strategy aligns with business goals, and spearhead change management.
Helps identify new Salesforce features to implement
As part of proactive delivery, your Managed Services vendor should be your de facto Salesforce Subject Matter Expert.
While a Consulting Partner may have helped you get set up on Salesforce initially, your business is evolving, needs are changing, and your Salesforce solution needs to do the same.
You need to be thinking about other Salesforce Clouds that make sense for the organization, custom Salesforce apps that can be built and deployed, custom workflows that deliver increased productivity to your org, and business processes that may have outgrown the current functionality available.