A Salesforce team with 2 Admins and 18 Engineers is typically a BAD sign. You should look at that org structure and say, "this is clearly a company that has no idea what they're doing".
But Atlassian makes it work, while supporting 2,500+ users.
They succeed for 4 primary reasons.
1 Salesforce Admin per 1,250 users is insanity, especially when you consider the revenue distribution at Atlassian.
This means Salesforce powers PLG and Enterprise Sales motions. At scale.
Any successful Salesforce strategy - but especially one with an atypical team composition - relies on these fundamentals.
Building Salesforce correctly means a lower volume of support tickets.Managing the support queue is one of the biggest time sucks for Admins.But it’s all avoidable.Make smart architectural decisions from the start.Continuously invest in the Salesforce product strategy.
Most Salesforce teams are highly inefficient.They lack a rigorous QA and Dev Ops process.This leads to low quality solutions. And drives up support tickets.Atlassian streamlines Dev Ops & Release Management with Copado.Quality features get shipped.And continuous releases allow them to do it FAST.
Atlassian operates in a centralized, shared services model.This allows for flexibility in how Admin / Developer capacity is allocated.But the structure doesn’t work for everyone.You need a solid product roadmap in place.Then, you can assign resources with clear direction on what to execute.
55% of Atlassian’s Salesforce team has been there for 2+ years.Nothing can replace the level of efficiency that comes with retaining talent.Period.
†Engineers work on both custom code and configuration level build.
Check out more insights into the complete Salesforce team at Atlassian.