1. What Portals Are Available In Salesforce?
It’s vital to find an administrator that knows Salesforce products. If you hire a candidate, they’re going to lead your CRM team. Accordingly, they’ll need to exude confidence in their role.
2. How Do You Create Salesforce Reports?
Of course, it’s important to ask questions that directly relate to the role of Salesforce administrator. However, you can tailor those questions to meet the needs of your organization. For instance, you can ask candidates how to create reports to show important metrics tracked by your company.9
3. How Are You with Conflict?
Although you’re hiring a Salesforce administrator to manage your technology, the role is ultimately about people. You’ll need a candidate that can work with people confidently and professionally.
4. What Will You Do If a Senior Staff Member Can’t Understand Your Instructions?
Excellent communication is vital for any Salesforce administrator. Staff members turn to Salesforce administrators for fast clear answers for all kinds of issues, whether big or small.
5. Why Do You Want to Work with Salesforce?
These questions will help you to make sure that a Salesforce administrator candidate understands the product. However, you also want to ensure that you hire someone who’s committed to continual learning.
Salesforce is constantly evolving. You’ll need a candidate that can keep up with the changes.
6. How Do You Expand Your Knowledge about Salesforce?
If a Salesforce administrator candidate lists several related skill updates over time, you’re off to a good start. Here, you’ll want to ask questions to learn more about how the candidate learns about Salesforce products.
7. Have You Ever Lost Data? If So, How Did You Deal With It?
The answer to this question will give you a good idea of how a potential Salesforce admin resolves issues. It doesn’t matter how much experience they have if they can’t come up with a logical resolution for problems—especially serious ones.
Why Hire a Salesforce Admin?
A skilled Salesforce Administrator understands how to make the platform meet your unique needs. They’ll help your stakeholders get the most out of Salesforce features. A Freelance Salesforce Administrator will work with your staff members to customize the platform. Some companies even employ full-time professionals for this role.
A Salesforce Administrator is someone your staff members can turn to whenever needed. They also help to maintain the platform. Also, an effective Salesforce administrator makes it easy as possible for employees of any technical level to use it.
Salesforce administrators also stay updated on the platform’s tools and capabilities. They’ll help your staff to understand any new updates. A Salesforce administrator is like a trusted advisor. They’ll serve as a bridge between your business and technology. Salesforce has massive capabilities and is quite complex. Accordingly, you’ll need an admin that’s qualified to help you use the Salesforce platform to its fullest potential. Sometimes, Salesforce administrators hold dual roles. Other times, companies hire someone to work solely with the Salesforce application.
A Salesforce Admin in Action
Think about your company’s sales team. They may use Sales Cloud to track opportunities and close sales. If so, they can benefit from the guidance of a Salesforce administrator. The administrator will help your sales team set up personalized dashboards, fields and alerts. They’ll also help you to run customize reporting. More importantly, a Salesforce administrator will help you to shorten your sales cycle. They’ll also help you to track every lead in greater detail. This level of service will result in greater satisfaction among your salespeople—and your customers. However, Salesforce can provide benefits beyond your sales department.
In fact, there’s a digital solution for nearly every company team. These teams might include marketing, customer service and other mission-critical business units. Every department can learn how to use the Salesforce platform more effectively with the help of a Salesforce admin.
How to Find a Reliable Salesforce Administrator
If you want a fast, reliable way to find a freelance Salesforce administrator, look no further than FoundHQ. With our platform, you can find the right admin quickly. FoundHQ offers flexibility. With FoundHQ, you can start small. Then, you can plan as you go. More importantly, it offers quality. We qualify and assess every Salesforce contractor on our platform. Furthermore, more than 85% of our admins have worked with Salesforce for five or more years. No matter your need, FoundHQ can help you to fulfill it. With FoundHQ, you can spend less time looking for the right Salesforce admin and more time getting down to business.
All our contractors engage by the hour. Furthermore, we stand behind our service. If one of our Salesforce admins doesn’t meet your expectations, we’ll refund the hours. We’ll also help you to find a new freelance Salesforce administrator. Working with FoundHQ is that simple. Also, we’re there for you when your company grows. We offer a fully scalable Salesforce admin staffing solution. Some of our clients work with a single contractor as needed. Others choose our platform to put together Salesforce administrator teams.
Our contractors can work on a range of projects. For example, you might have a small Salesforce project requiring only a couple of hours a week. Alternatively, you may need a Salesforce administrator 40 hours a week. You may even need a Salesforce administrator to work with your company full-time.
What is Salesforce Administration?
Just in case we skipped too many steps ahead, let's take a look at Salesforce Administration 101.
At the most basic level, Salesforce Administration involves the day-to-day support, maintenance, and management of your internal Salesforce org. A big piece of it is focused on the users - ensuring they are properly trained on the features available and aware of what data needs to be input for proper Sales reporting, lead attribution, forecasting metrics etc. Salesforce Administration best practices say that you should have at least 1 Salesforce Admin for every 30-40 users.
If you don't hire the right Salesforce Admin team, you run into data quality issues and user adoption challenges that negatively impact your ability to get value from the platform.
What type of Salesforce help do you really need?
You may have already decided that you need a dedicated Salesforce Administrator. Alternatively, you may have yet to evaluate your options. In either case, your next step is figuring out what strategy works best for your company.
You have three choices when hiring a Salesforce Administrator. These choices include hiring a:
1. Salesforce Consulting Partner
2. Salesforce Administrator Consultant
3. Full-Time Salesforce Administrator
You may already know what type of arrangement fits your needs. In that case, you can focus on finding a qualified Salesforce Administrator using our platform. However, other companies may still wonder which option makes more sense.
Firstly, no company should completely outsource its Salesforce product strategy. Still, your staff members may have limited Salesforce knowledge or you may need a specialized Salesforce skill set for a one-time project. In that case, you may want to hire a Salesforce Admin Consultant on a short-term project. We see this as a common approach for companies that need to hire a Salesforce Conga Consultant, for example. They’ll help you to assess your goals and expenditures for a specific project and also help you to establish best practices.
Typical Salesforce Admin Services
A good part time Salesforce Admin can help in a number of different areas. It will always start with them identifying your goals from the engagement and setting expectations for how long it will take to achieve.
For instance, a Salesforce Admin can help you to arrange user training if you're having issues with user adoption. Salesforce Administrator services can also include developing best practices for support and maintenance, creating a CRM product roadmap, and develop a hiring strategy that will allow you to build the right internal Salesforce team. Freelance Salesforce Admins are the best option when you aren't sure exactly what you need!
Finding a Salesforce Admin Consultant or deciding to hire a part time Salesforce Admin giving you flexibility.
Hire a Salesforce Administrator Today
Now you know seven tried-and-true questions to help you hire a Salesforce Administrator. You’ve also learned about the easiest and fastest way to find the best Salesforce Administrator possible. You may need to execute your first Salesforce deployment. Alternatively, you may want to optimize your current instance of Salesforce. Yet still, you may need help with specific areas of Salesforce, such as support and maintenance. With FoundHQ, you can find the right contractor for the job. If you’re ready to move forward, browse hundreds of Salesforce experts today.
It’s our mission to help you get work done. We organize our contractors by primary function. So you can find a Salesforce Administrator with the right skills and experience easily.