Top 8 Salesforce Support Services Partners
Why You Need Support Services
Looking for the TLDR version? Here are the Partners we'll be highlighting.
Why You Need Salesforce Support
Yes, you might have a Salesforce AE assigned, but is that enough support for your Salesforce stance?
Salesforce AEs primarily focus on sales and providing very basic customer support. While they of course have knowledge of the Salesforce platform, their main responsibility is to upsell Salesforce products and services. They don't have the technical expertise or resources to address complex support issues or provide in-depth technical guidance.
Some of the downsides of relying purely on Salesforce out-of-the-box support are:
Not Maximizing Your Salesforce ROI
Salesforce is extremely customizable, and the best possible way to get ROI from such a flexible tool is to have Salesforce experts guide its usage. Salesforce is a business' infrastructure, so making sure you're setting up a specific roadmap that's aligned to your company needs is essential.
Missed Business Insights
If you don't have a Salesforce partner to help you out, understanding and making the most of Salesforce's reporting and analytics features can be a real challenge. You might miss out on valuable business insights and end up making decisions without the right data. This could hold you back from improving your sales, marketing, and customer service processes.
Unaligned Processes Across Departments
Technology should follow processes, not the other way around. A good Salesforce Consultant or Partner will ask the right questions and make sure the first step is to analyze the current processes and how they make sense with the tool. Having a Salesforce Expert by your side should mean your processes and stance are audited and poked around before deciding what the best move forward.
To mitigate these risks, Salesforce customer usually engage with Salesforce Partners. The list below features the top 10 Partners for Salesforce Support Services and is divided into Offshore and Nearshore partners.
Depending on your size, our recommendation is to hire core Salesforce skillsets in-house and support them with expert contractors. FoundHQ has a network of over 3,000 Salesforce contractors ready to be matched with their ideal project or company. To learn more, schedule a call here.
Certified Experts
KVP Business Solutions
Starting as an emerging partner in 2013, KVP quickly rose to become a gold partner in 2014. They were also recognized as Partner of the Year in 2016 and became Platinum Partner in 2018. With over 100 employees and customers all over the world, KVP is one of the most solid offshore options out there.
KVP provides web, enterprise and mobile solutions on Salesforce.com. They are a leader in the industry domain specific process accelerator solution using cloud, mobile and data analytics focused on driving digital transformation for fast growing companies. Their industry solutions helps customers increase sales, efficient customer service, targeted and ROI driven marketing and operational efficiency and all at scale and speed.
Committed to innovation, customer and employee success, KVP supports leading companies in Manufacturing, Retail & Distribution, Banking & Financial services and Hi-Tech.
Certified Experts
CloudGaia
Born in 2016, CloudGaia is a Salesforce Platinum Partner based in Argentina. After starting with just a few hundred certifications, they're now up to 600+ certifications and work with customers like Johnson & Johnson, Hopin and Roche.
CloudGaia connects Sales, Service, Marketing, Commerce, and IT. They are committed to a customer-centric approach, focusing on creating positive experiences for their customers by maximizing offerings and building better relationships through a single source of truth.
Certified Experts
WarpDrive Tech Works
With over 200 customers world-wide of the likes of Nivea, Randstad and more, WardDrive offers high quality support and Salesforce maintenance to all Salesforce products.
Their expertise extends across all products, solutions, and technologies of Salesforce.com. In fact, they have a CSAT rating of 4.9 on 5, one of the highest in the industry. WarpDrive also offers training to help make their customers self-sufficient.
Certified Experts
FoundHQ
Quick Stats
- 500+ Completed Projects
- 3,500+ pre-vetted Salesforce Freelance Consultants
- No Minimum Project Size
- No rigid SOWs
- No matching fees
- Founded in 2020
- Serves United States, Canada, United Kingdom, France, Germany, Australia with Consultants in 20+ countries
FoundHQ provides access to the single largest network of Salesforce Experts in the world. This unique positioning allows FoundHQ to serve Startups, Mid Market, and Enterprise orgs with a wide range of Salesforce Services. Our model supports Customers looking to identify project-based Salesforce Contractors that function as embedded members of their team.
Plus, getting started with FoundHQ is easy:
- You tell FoundHQ about your project needs.
- Within 24 hours, we match you with 2-3 Consultants specifically identified for your project.
- You choose the Consultant(s) to interview.
- Kickoff the project — and FoundHQ will support you every step of the way.
To learn more about if FoundHQ is the right fit for your project, click on the pop-up box on the lower right corner or schedule a call with us here.
Certified Experts
Cloud Analogy
Cloud Analogy is on the bigger side of the Salesforce Partners spectrum. With over 400+ certified experts and close to 10 years of experience, Cloud Analogy serves the complete set of Salesforce products. While not specializing solely in Pardot, this Gold Partner can certainly handle all type of Pardot projects.
Certified Experts
Dextara
Dextara is a Gold Consulting Partner with over 80% of its workforce based in India. Dextara has ample experience in Sales Cloud, Service Cloud and Einstein and with the acquisition of Revolution Group’s Salesforce Services Division, their capabilities and expertise are continuing to grow.
Dextara specializes in providing digital transformation services. They are also an E2E premier Salesforce Gold consulting and implementation partner with a team of over 140+ digital transformation specialists and certified Salesforce experts. They utilize the Salesforce platform to empower our clients to better understand and connect with their customers.
Certified Experts
Freeway Consulting
This Summit Partner based in Mexico City and works primarily with big brands like Toyota and Walmart. With employees all over South America, Freeway has established itself as one of the most trusted Nearshore Salesforce Partner.
Freeway Consulting was funded in 2002 and has since adhered to the highest international standards and methodologies.
Certified Experts
Oktana
Oktana is a nearshore development agency that helps companies innovate through seamless multi-cloud Salesforce implementations.
Founded in 2014, Oktana has partnered with over 250 companies of all sizes and industries, from Silicon Valley to Helsinki. With a team of over 650 Salesforce certified experts distributed across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay, and West Virginia, Oktana is well-positioned to help companies of any size or location achieve their Salesforce goals.
Find the right Salesforce Partner
Not sure where to start? Book a Call with FoundHQ or List a Project 👉
How to Choose the Right Salesforce Partner
Choosing the right partner is crucial for the success of Salesforce within your company. The four questions below will help you filter out and figure the right approach to choosing a Partner that's right for you.
Question 1: How does your in-house team/Salesforce knowledge look like?
If you have a well-established in-house team with considerable expertise, you can take the conservative approach of holding all decision-making in-house and tapping into offshore/nearshore resources for execution. Taking this path with a Partner instead of with Independent Consultants is expensive though, as the hourly rate of a Partner can be double or triple of what you'd pay if you engaged with Salesforce Consultants directly.
Question 2: Do you have well-defined Salesforce goals?
Having well-defined goals, similar to having a solid in-house team of managers, could mean you're likely not looking for a purely strategic Partner but a Partner who can execute. Your Partner must have strong production capabilities and cross-disciplinary teams with a reasonable hourly rate. This isn't impossible, but definitely hard to find. If budget isn't an issue though, a Partner shouldn't have have trouble performing to help you achieve your Salesforce and business goals.
Question 3: What type of product does your company use?
Expertise in the area you need it on is essential. There are huge offshore and nearshore Partners that claim to have expertise in all Salesforce products. That's simply impossible. Any good Partner will have a tendency toward one (or more) products. Make sure the Partners you're looking into are well-versed, experienced and skilled on your specific Salesforce product. Here are some comparative guides on Salesforce Partners by Salesforce product:
Question 4: What does your budget look like?
Salesforce Partners will never be the most budget-friendly option. If your budget is a constraint, you want to tap into Salesforce Contractors, be it a team of starting off with one, to guide you and execute on your needs. An independent Contractor / Consultant will save you around 60% hourly compared to Partner rates and they bring the advantage of being able to embed directly to your team. In this sense, hiring Consultants are most definitely better equipped to make decisions that are aligned with your company needs.
