MonkeyLearn
AI-Powered Text Analytics for Everyone
Founded:
2014
Support
MonkeyLearn is a Text Analysis platform that allows companies to create new value from text data. It provides a simple graphical interface where users can create customized text classification and extraction analysis by training machine learning models such as sentiment analysis, topic detection, keyword extraction, and more. MonkeyLearn can be integrated with hundreds of other applications through its direct integrations and open API. All of that without the need of roping in developers or data scientists!
MonkeyLearn was founded by Raul Garreta and was backed by 500 Startups, Uncork Capital, Bling Capital, Garuda Ventures, Long Journey Ventures and luminary angel investors including Alex Solomon (Pagerduty), Howie Liu (Airtable), Anthony Goldbloom (Kaggle), Henry Ward (Carta), Des Traynor and Eoghan McCabe (Intercom).
In Feb 2022, MonkeyLearn was acquired by Medallia to expand its AI capabilities.
MonkeyLearn is an AI-powered text analysis platform designed to democratize access to text analytics and actionable insights. It enables companies to analyze unstructured text data using machine learning models to perform tasks like sentiment analysis, keyword extraction, and topic detection. The platform offers a user-friendly interface that simplifies the creation of tailored text analysis workflows, making it approachable for users without technical backgrounds. Furthermore, MonkeyLearn integrates seamlessly with other applications through its direct integrations and open API, enhancing its versatility and applicability across different use cases.
Support teams, especially those using Salesforce, benefit significantly from MonkeyLearn's capabilities. It prioritizes support tickets and automates workflows, allowing teams to effectively manage and resolve customer queries in real time. By analyzing customer comments and feedback, it uncovers trends and insights that help in making data-driven decisions and improving customer satisfaction. Its seamless integration with Salesforce means support teams can enhance their operations without the need for additional complicated tools, thereby improving efficiency and customer service quality.
