Netomi
#1 Conversational AI - Enterprise Customer Service Support
Founded:
2016
Support
Backed by the worlds top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises.
Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy.
Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability.
Netomis no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources.
Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams.
In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.
Netomi is a customer experience AI platform designed to provide brands with the ability to automate and enhance customer support interactions. The platform offers multimodal and omnichannel interactions, deploying sanctioned generative AI to maintain brand-safe, accurate, and secure conversations. This AI-driven service allows Netomi to handle customer inquiries across various channels—such as chat, email, and social media—by leveraging large language models to generate human-like responses quickly and efficiently. The no-code solution means that companies can deploy the AI in a matter of weeks, significantly reducing the time and resources usually required for such implementations.
For support teams, particularly those utilizing Salesforce, Netomi provides substantial benefits by integrating directly with the CRM platform. Support agents can utilize AI-powered tools to expedite response times and increase productivity by managing routine inquiries automatically, leaving them more time to focus on complex tasks that require human intervention. This integration can lead to faster resolution times, improved customer satisfaction, and reduced operational costs. Additionally, the deployment of AI through Netomi not only enhances support capabilities but also provides data-driven insights into customer interactions, allowing teams to continuously optimize their support processes and deliver superior customer service.
