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What is Salesforce Managed Services?
Our Founding team have been key members in the Salesforce Consulting ecosystem for the past decade, helping to scale Delivery teams at some of the top Partners in the world.
Perhaps you have heard the term 'Managed Services' before, or maybe this is the first time.
Don't worry.
We will break down everything you need to know about Salesforce Managed Services and explore how to evaluate if it's the right option for your organization.
Let's start by defining Managed Services.
To put it simply, it is the process of hiring a team to support the day-to-day management of your Salesforce application or CRM environment. It allows an organization to find a highly specialized team of Salesforce Consultants that will act as an extension of your in-house team. This differs significantly from a Salesforce Consulting Partner, which you may have used during the initial implementation.
While a Consulting Partner is there to design a solution, implement it, and hand it off to your team, a Managed Services partner will deliver ongoing management, proactive improvements, user support, and continuous improvements across your entire Salesforce platform.
It is important to stress the word PROACTIVE in this definition. A Managed Services provider is an experienced team that replaces the need to hire an in-house dedicated team and shouldn't need constant oversight or direction. Their role is to maximize your Salesforce investments today, address all your Salesforce CRM issues in real-time, deliver on business needs, and set the org up for future transformations.
Why Companies Choose Salesforce Managed Services
Still deciding whether to hire Salesforce Managed Services providers or build an in-house team? These five benefits - covering cost, Nearshore talent, proactive support, roadmap guidance, and flexible scaling - explain why fast-growing teams choose a pay-per-hour model.
Lower Your Cost-to-Impact Ratio
Typically, a managed services team will involve a hybrid Onshore and Nearshore delivery model.
Nearshore Salesforce Consultants start at $50/hr, roughly 50 % less than equivalent skill sets in the United States. Because FoundHQ deploys a full squad in 5-7 days, you skip the 60-90 day recruiting or RFP cycle and realize ROI in the same month.
Tap a Nearshore, Time Zone Aligned Talent Bench
Depending on the initiatives at hand, you can adopt a model with Project Leads sitting in the U.S. with Administrator & Developers working U.S. hours from LATAM. You get real-time collaboration without the premium price tag, ideal for teams seeking a cost-effective Salesforce Partner.
Proactive, Full-Stack Support—Not Ticket Takers
Think of FoundHQ as a mechanism for continuous improvement. Your managed services team will monitor and maintain all ongoing utilization and user support, run ongoing Salesforce org audits, proactively surface ideas and recommendations for new enhancements, and deliver end-to-end new feature build. This is the impact that turns Salesforce from a cost center into a revenue driver.
Future-Proof Your Roadmap With Expert Guidance
Salesforce ships multiple major releases per year and our Architects vet every new Cloud, Einstein AI feature, and API change before they hit production, so you know exactly when to pilot new products or identify new Salesforce features to implement.
Scale Hours Up or Down: Week-to-Week
Need extra Developer capacity for a CPQ overhaul? Shift your Contractor's monthly utilization from 60 hours to 120 hours for one sprint, then dial it back when the heavy lifting is done.
No annual retainers, no sunk cost - perfect for companies that only need staff augmentation when demand spikes.
Interested in Discussing FoundHQ for Salesforce Managed Services? Talk to a Salesforce Advisor.
Cost of Managed Services
While it depends on the type of Managed Services vendor you engage and the scope of the engagement, below is a general price breakdown across different regional models.
Hourly Rate Ranges
Typical Onshore Roles (US-Based): Project Lead, Architect, Developer, Admin
Rate Range: $95/hour - $150/hour
Ideal Use Case: Complex strategic initiatives with heavy stakeholder collaboration
Typical Nearshore Roles (LATAM): Developer, Administrator
Rate Range: $50/hour - $80/hour
Ideal Use Case: Ongoing collaborative work with a heavier emphasis on build
Typical Offshore Roles (India): Developer, QA, Administrator
Rate Range: $40/hour - $60/hour
Ideal Use Case: Dedicated build, testing, and deployment capacity
Cost Drivers Beyond Geography
Beyond the location of your managed services team, consider these other factors to narrow in on specific cost estimates within the ranges outlined above.
Skills Mix: Architects sit at the top of the range when needing to drive complex application design and integration architecture, while Administrators & Developers focused on build will sit at the bottom ends.
Commitment Level: 40 hr/week, dedicated engagements typically price ~15 % lower than part-time or ad-hoc hours.
Org Complexity: Multi-Cloud instances (e.g., Sales + CPQ + Marketing) require higher seniority and more rounded experience from Consultants.
Why Independent Consultants Price Lower Than Big Consulting Partners
Traditional Salesforce Partners bundle margin, bench utilization costs, and Partner Program fees into their rates, pushing hourly pricing north of $200/hr. Independent Consultants operate with minimal overhead in general, which passes through to the final rate seen by clients.
We talk about this in our Comparison of Salesforce Consulting Partners vs. Freelancers to provide insights on the various factors that go into pricing.
An Alternative to Traditional Managed Services
Chances are you landed here when searching for 'Salesforce Managed Services'. If you look closer at the other results on that page, you will find that all of them are Salesforce Consulting Partners that also offer Managed Services.
These are organizations that help companies like yours implement a new Salesforce solution and also support you in the ongoing journey. While this can be a beneficial experience, there are some downsides to using these types of Salesforce services.
For starters, the primary source of revenue for these organizations is when they help with a new implementation, which means they are incentivized to convince you to use more tools instead of simply getting the most out of what you have in place. (In fact, their Partner Status with Salesforce increases when they help sell new products.)
On the other hand, FoundHQ is solely focused on supporting existing Salesforce Customers and working to build out internal teams to drive ongoing strategy. We want to help you become self-sufficient and build Salesforce experience as an internal competency, so you can rely less on outside vendors. We work a bit differently, and instead of providing you with a Salesforce team is technically employed by us, we are connecting you with a network of Independent Salesforce Consultants that works for you.
How to Hire Salesforce Managed Services: From Discovery to Kickoff in 10 Days
When companies search “hire Salesforce managed services,” they’re looking for a clear, low-risk path to put a vetted team in place - fast. Below is exactly how FoundHQ delivers that outcome.
For starters, you want to define the comprehensive set of skills needed to work across your suite of Salesforce products. To be an effective Salesforce Managed Services vendor, the team needs to bring the right Salesforce platform knowledge and the ability to optimize your unique business processes.
Map the Skills You Actually Need
Start by outlining every Cloud, integration, and additional application your Salesforce org touches - Sales Cloud, CPQ, Pardot, custom Apex, you name it. This defines the mix of Admin, Developer, and Architect hours your managed services provider must cover.
Kickoff Call (Day 0)
A 30-minute Zoom with a FoundHQ Strategic Advisor. We review:
Current pain points and backlog
Capabilities and skills composition of current team
Required response times (SLA expectations)
Preferred delivery model - onshore, nearshore, offshore, or a blend
Outcome: a draft capacity plan and hourly rate estimate before you leave the call.
Project Lead Match (Day 2)
We tap our network of 8,000+ independent Salesforce Consultants and shortlist a dedicated Project Lead who:
Has led strategy and teams in at least two orgs in your industry vertical
Can start in < 14 days
Manages the roadmap and sprint cadence
Talent Pipeline Build Out (Day 3-5)
For each role - Admin, Developer, Architect - we present three pre-vetted Consultant Profiles. You interview only the top fits; we handle scheduling and background checks. As soon as you select the best fit, expect signed Work Schedules within 24 hours of selection.
Contract & Onboarding (Days 6-10)
We finalize the Services Agreement (flexible hours, month-to-month commitment) and begin the provisioning process to provide Consultants with dedicated access to email, Salesforce, Slack, Jira etc. with team’s first kickoff able to happen immediately.
Next Step: Define Salesforce Platform Goals
The reality is that your organization is making a huge investment in Salesforce and determining your resource planning strategy is a decision that will directly impact that investment.
Managed Services is not the right approach for all organizations.
In many instances, you will want to build out an entire in-house Salesforce team and invest in building out the competency the way Workday, Uber, and DoorDash have done it.
This is the right option when you are on a predictable growth path, understand your business objectives, and have a clear Business Systems roadmap. If growth is less certain, the commitment to full-time employees doesn't make as much sense and using a Managed Services strategy as a stopgap will prove effective.
However, start with defining your goals for the Salesforce platform.
Get in touch below to setup time with FoundHQ and we can pair you with a Salesforce Strategic Advisor to guide through the decision making process.
Get Matched to the Right Salesforce Consultant
FoundHQ is the easiest way to get work done in Salesforce.
