Salesforce Administrator


Therabody is a pioneer in the wellness technology space, developing products and services that optimize human performance and unlock the body's natural ability to achieve health and well-being.
Los Angeles, CA



October 28, 2021

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Who We Are
The Role
Why Us

Therabody is seeking an experienced Salesforce Administrator to join our rapidly growing organization. You will be responsible for working with various departments to identify business application requirements and business needs, evaluate solutions and use project-management methodologies to design, implement, document, test and support the application systems, specifically Salesforce.

The Salesforce Administrator provides enterprise-wide support for the Therabody Salesforce application for the Sales & Marketing CRM module. The Salesforce Administrator is the first line of support for end-users and the company’s foremost expert on Salesforce functionality and associated sales business processes. The Salesforce Administrator will partner with other departments for the resolution of system issues, development of ad hoc reports, evaluation of enhancement requests and identification of solution options in Salesforce. The Salesforce Administrator works closely with business process owners in a subject matter experts (SME’s) capacity for Salesforce CRM. They are expected to partner with third-party consultants to resolve issues and meet ongoing business needs as needed.

The Salesforce Administrator is responsible for ensuring consistent standards for project management are applied across the organization. The Salesforce Administrator acts as a business partner to sales leadership in digital, sales and marketing operations and provides the support and education necessary to ensure timely user adoption and accurate use of the CRM system.

The Salesforce Administrator leads process design reviews with business owners to develop solutions that improve operating efficiencies and optimize the use of Salesforce. The Salesforce Administrator prepares functional specs for any custom development and tests and approves system changes for their functional area. The role is also responsible for maintaining and developing new educational materials.

Key Responsibilities

  • Build the capabilities of end-users to perform lead management and sales module functions in the Salesforce system in an efficient, accurate and rigorous manner. Develop reference materials and provide training that establishes the required initial user acumen and can be leveraged for ongoing educational needs.
  • Provide end-user support for help requests. Prioritize and resolve system issues. Partner with business process owners to identify and prioritize future enhancement requests.
  • Work collaboratively with teams, and other business partners to gather requirements and design business processes and operational reports in support of the lead management and sales modules.
  • Identify opportunities to improve business processes leveraging the Salesforce software. Implement processes that are accurate, streamlined, and well documented with an emphasis on delivering timely and accurate sales results.
  • Develop ad hoc and custom reports using Salesforce report development tools and work collaboratively with Business Intelligence team members to document requirements in developing Tableau dashboards and reporting produced from Salesforce data. Deliver reports that help optimize business performance, support internal controls and codify high leverage sales performance metrics.
  • Partner with other IT team members on the integration of additional systems that share data to and from Salesforce.
  • Provide end-user support for help requests for both B2B and B2C
  • Prioritize and resolve system issues. Partner with Business process owners to identify and prioritize future enhancement requests
  • Build the capabilities of end-users to access and use the data in a rigorous manner that is foundational to sound decision-making and ongoing sales reporting accuracy.
  • Other Duties as assigned

The Right Person Would Have

  • Bachelor’s degree in business administration or information management is required, other advanced degrees or credentials are preferred.
  • A minimum of 5 years of professional experience as a Salesforce Business System Analyst required
  • Hands on experience with Salesforce or other CRM system
  • Strong working knowledge of best practices for B2C and B2B
  • Salesforce Certification highly desired
  • Strong working knowledge of Salesforce lead management and sales process modules.
  • Proven track record of leveraging information systems to drive process improvements.
  • Strong disposition for customer service supported by excellent interpersonal skills.
  • Experience with documenting functional requirements and design specifications for systems enhancements.
  • Familiarity with CRM practices for the ecommerce, retail and wellness consumer goods industry.
  • Committed to continuous process improvement – identifies improvement opportunities, makes recommendations, and drives implementation of solutions.
  • Ability to multitask in a dynamic, high energy environment.
  • Proven analytical, conceptual and problem-solving abilities.
  • Proficient in standard business software, including google suite.
  • Advanced skills in report development, business intelligence tools and application software preferred.
  • Passionate about business being done right – results are timely and accurate.
  • Works effectively in a collaborative environment with project team peers, leadership and end-users.

Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.

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