Posted on
July 13, 2021

Salesforce Business Systems Analyst

Salesforce Business Analyst Position:

The Business Systems Analyst, IT Commercial will be responsible for providing technical guidance and solutions across various commercial applications at Revance. They will be responsible for gathering business requirements across Sales, Marketing, Engineering and Sales Operations and coordinating technical solutions. The Business Systems Analyst, IT Commercial oversees the day to day performance, ensures internal customer satisfaction while maintaining and enhancing the performance of the rapidly growing Commercial application environment.   - Provide best practice guidance in the areas of marketing automation, sales force automation, and customer engagement to business team. - Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge - In collaboration with functional teams, this individual will be responsible for identification of the organization's platform needs, solution design and deployment. - Will Liaison between business and technical teams to gather business requirements, approve specifications for new functionality and prepare project plans including scheduling, costs, resources and other operational concerns. - Improve training and operational procedures within a business to increase efficiency and productivity - Provide consultative recommendations for process improvement and efficiencies for the Business Stakeholders. - Communicate clearly and professionally with vendors and manage vendor projects that interact with the commercial applications. - Support and improve all CRM integrations, including marketing automation, project management and data synchronization. - Maintain change management processes including drafting user acceptance testing and training documents. - Stay current with emerging CRM trends on, App technologies and solutions and find ways to recommend innovations to the team and our business sponsors. - Work with cross-application technical teams to successfully partner, integrate, troubleshoot commercial Enterprise applications  

Minimum Salesforce Requirements:

  • 5+ years relevant experience working with Salesforce
  • 2+ years relevant experience working as a Business Systems/Operations Analyst

Preferred Salesforce Knowledge:

  • 7+ years relevant experience working with Salesforce
  • 5+ years relevant experience working as a business systems/operations analyst  

Minimum General Requirements:

  • Salesforce administration
  • Excellent written and verbal communication
  • Strong organization skills
  • Call center solutions
  • Experience with Pardot or other marketing automation solutions
  • Sales enablement solutions
  • Project management   We are an equal opportunity employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

Revance is a biotechnology company focused on innovative aesthetic and therapeutic offerings, as well as financial technology services for aesthetic practices.

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