Senior Salesforce Administrator

Reify Health

Reify Health provides cloud-based software that helps accelerate the development of new, life-saving therapies.
Boston, MA
Remote
Administrator
Headcount

249

Posted

October 22, 2021

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Who We Are
The Role
Responsibilities
Qualifications
Why Us

Reify Health is changing the way medicines are developed by connecting and empowering the clinical trial ecosystem. We are a team of researchers, entrepreneurs, technologists, and healthcare-obsessed professionals building solutions that eliminate some of the biggest challenges in clinical research.

We care about the people who care for people...and we have fun while doing it.

By joining our team, you will oversee and administer our current Salesforce instance. You will help us continually enhance the platform, improve data quality and design scalable best practice solutions.

The Senior Salesforce Administrator will work with representatives from every department – in particular, sales, marketing, finance & customer success – to build and maintain processes that enable the business to further scale while making the platform easy to use. You will be responsible for executing on the day-to-day support, data quality troubleshooting, maintenance, and connectivity to the broader data ecosystem of our Salesforce instance.

What You'll Be Working On

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules, etc.
  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, apps, actions, custom settings, dashboards and reports
  • Identifying and gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identifying unused or underutilized platform features, increasing user adoption, creating a platform roadmap and defining priorities, liaising with cross-functional stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Gather business requirements from a diverse number of users and translate requirements into scalable solutions
  • Maintaining Customer price books
  • Proactive system maintenance including Security Reviews, Release Updates (plan, test and launch), Sandbox environment management, Health Check, and Optimizer
  • Communication of any platform changes to end users and stakeholders
  • Internal User support including new and existing user training, technical documentation and support tickets
  • Manage multiple user groups' priorities to update and maintain the best possible Salesforce structure for the business
  • Management of existing integrated applications and third party suppliers including IronClad, Groove, HubSpot and adding additional integrations to create a comprehensive ecosystem
  • Managing 3rd party developers, engineers and consultants
  • Responsible for the company's relationship with Salesforce.com and the setup and administration of Salesforce Enterprise

What You Bring To Reify Health

  • Minimum 5+ years' of Salesforce Administration hands-on experience and strong Salesforce product knowledge
  • Must have Salesforce.com Administrator certification. Salesforce.com Advanced Administrator/Platform App Builder certification is a plus
  • Excellent analytical and troubleshooting skills to resolve complex issues and find effective Salesforce solutions
  • Positive attitude and ability to help lead others through change
  • Bachelor's/Postgraduate degree, or related experience preferably in Information Systems, Data Analytics, Computer Science or similar software / database-related field
  • Exceptionally strong relational database design skills
  • DevOps/release management experience and an understanding of basic triggers/Apex code knowledge
  • Comfort with change management, as well as communicating, prioritizing and managing all aspects of a Salesforce project

We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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