Posted on
September 15, 2021

Salesforce Business Administrator

Salesforce Admin Job Summary:

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company’s leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.


The Salesforce Business Analyst/Administrator will have the opportunity to think strategically and develop key processes, procedures and workflows that facilitate operational planning and execution. This position requires extensive cross-group coordination at all levels, excellent communication skills, compelling presentations and comprehensive business review materials that span all the various functions.


• Support all teams touching Salesforce within a focus on process improvement, measurement, tracking and analytics relevant to their functional areas. • Evaluate business processes, anticipating requirements, uncovering area for improvement, and developing as well as implementing solutions • Work with development team to define development requirements, confirm successful implementation and ensure timely delivery • Develop proactive analyses, rooted in Salesforce data, that provide actionable insights, to stakeholders on the demand side of our business • Manage ad-hoc reporting requests, and provide day to day support to users • Maintain and customize Sales Cloud and applications • Interfaces with business, finance & sales leads, as well as the Salesforce development team and IT teams to aid in all sales operations activities • Work with sales/support teams to understand their workflows and how to best integrate salesforce


• High degree of drive and self-motivation. Self-starter, can work independently under minimal supervision • Highly detail oriented, with strong attention to accuracy • Excellent planning and organization skills; can multitask and prioritize workload under tight deadlines in a fast-paced environment • High degree of quantitative, analysis, problem-solving and decision-making skills; critical thinker • Excellent oral and written communication skills • Ability to work autonomously to solve problems and create solutions that resolve ongoing issues • Stress tolerance, can maintain composure when faced with difficult situations/personalities • Strong interpersonal skills; professional and confident demeanor • Ability to analyze data & relate it to business needs • Understand how business process impacts reporting • Excellent organizational and prioritization skills with attention to detail, and ability to work on many tasks concurrently • Comfort with navigating ambiguity


• Salesforce Administrator certification strongly desirable • Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment • Familiarity with advertising and sales terminology and metrics • Advanced Excel capabilities • Comfort with navigating ambiguity • A passion for learning


• 2+ years of experience with Salesforce or other CRM platforms considered

With over a quarter of a billion monthly listeners in the U.S. and over 129 million social followers, iHeartMedia has the largest national reach of any radio or television outlet in America.

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