Posted on
July 8, 2021

Salesforce Program Manager

About The Salesforce Program Manager Role

  • Lead and be responsible for the implementation of the Salesforce Service Cloud and project management across Better’s central teams. 
  • Be the single point of contact driving both the creation and execution of the roadmap for Salesforce Service Cloud and project management for the People, Legal, Compliance, and Finance teams.
  • Be responsible for Salesforce implementations supporting the development of custom solutions, growing on and maintaining current solutions, as well as supporting 3rd party integration evaluation and management
  • Take our internal partners’ goals and provide them with solutions that are important and scalable based on outstanding Salesforce solutions
  • Anticipate bottlenecks and help balance the needs of the business and our technical constraints
  • Drive experience and performance metrics to support delivering against business goals as well as to support platform sustainability
  • Use performance metrics to recommend further automations, workflows, and additions to the employee portal and knowledge base to help further optimize corporate processes

About You:

  • Proven expertise within or close to a Salesforce Service Cloud implementation
  • Experience working in an agile environment and/or leading Scrum teams; ideally driving structure and measuring performance with solid understanding of project management tools
  • 5+ years as a program manager that thrives with technical details and has a to drive strong, measurable, business outcomes
  • Hands on configuration or development experience in Salesforce
  • Works with cross functional leaders at all levels to break down and translating business needs into technical solutions
  • Experienced in delivering enterprise projects involving connecting workflows between Salesforce and other upstream/downstream systems
  • Experienced with design and implementation of data flows and integrations between systems
  • Detail-oriented and meticulous about documentation
  • Experienced at effectively balancing multiple projects and contending priorities
  • Advocate for Salesforce best practices and can differentiate long-term and short-term decisions to best serve our stakeholders and Salesforce as a platform
  • Experienced at developing KPIs to measure feature success

Better.com is one of the fastest growing home ownership startups in the country, having grown 3.5x year-over-year and funding over $4 billion in mortgages a month.

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Headcount

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