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Service Cloud

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How it Works

Types of Projects

We are designed with flexibility in mind and offer Salesforce Customers a way to move quickly.
Full-time Projects
These are typically dedicated engagements with a Salesforce Consultant or team of Consultants delivering an end-to-end implementation or full system audit and re-design of an existing Salesforce instance.
Part-time Projects
For Customers that want to leverage a Salesforce Consultant as an extension of their team and work with the same individual on an ongoing basis. These engagements range from 10-25 hours per week.
Ad Hoc Projects
Best suited for small Customers that don't have a clear slate of requirements but need an extra set of hands to work on Salesforce projects as they come up periodically.

Understand what's possible.

Our Salesforce Consultants make sure you know the full capabilities of the platform and maximize the investment.

Automate Support

Einstein AI with Service Cloud delivers predictions, recommendations, and chatbots with contextual recommendations.

Self-Service Portals

Personalized portals providing step-by-step guides that empower customers to resolve requests with ease.

Cross Channel Engagement

Greet customers on their preferred digital channel - mobile messaging, web chat, social - building personalization in to your app.

Field Service

Prioritize essential projects, intelligent assign service tasks, and leverage Einstein AI to increase first-time fix rate.

#1 Service Console

360-degree view of every customer across various platforms, all in a single easy-to-use Agent workspace console.

Powerful Analytics

Provide better, faster customer support by empowering your agents with the dashboards, CRM data, and case history in a single workspace.
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800+ vetted Salesforce Consultants.

FoundHQ provides access to the largest network of Independent Salesforce Consultants available for projects. Learn more about the type of Consultant you can hire and sign up for free!
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