5 Reasons to rethink hiring a Salesforce Implementation Partner

Salesforce Partners can add a ton of value on the right project but not all projects require an entire team of Consultants. Here is why these alternatives could make more sense for your business.

Updated
May 20, 2022

There are many instances when a Salesforce Implementation Partner is the right resource strategy for project work. Typically, if you are dealing with a large scale project that will require a team of 10+ Consultants to successfully deliver, you want to engage a Certified Implementation Partner.

This will provide a single point of accountability and you will have a dedicated group of Project Managers overseeing each Salesforce Consultant on the project and their individual deliverables. The Project Manager will also manage the overall project timeline to keep things on schedule and in budget.

However, if you are kicking off a project that doesn't require a team this large, you should strongly consider alternatives to an Implementation Partner and here are some reasons why.

Challenges with hiring a Salesforce Implementation Partner

The assumption that you get the best quality Salesforce Consultant by engaging an Implementation Partner is simply not true.

While there are many benefits to a Partner and plenty of scenarios where this is the correct resource strategy, do not default to the assumption that it is the right approach for every project! Some of the negatives to engaging a Salesforce Partner:

Consulting Partners deliver the work and leave in a hurry

As with any type of outside Agency, their business runs on delivering projects efficiently so they can manage their workload and move on to the next project. 'Scope creep' is a term that terrifies any Consultant - it happens when the requirements change during the course of a project and results in a longer overall project timeline. If you are working with a team of Consultants that need to move on to the next project by a certain time, this becomes a big problem!

It means the end of implementations can be rushed, which sometimes results in low quality user acceptance testing and handoff to the internal team. This can create issues if the documentation isn't perfect and your team doesn't know exactly what was delivered.

All project deliverables will be scoped upfront

In order to achieve the above, the start of an engagement with a Salesforce Partner will involve scoping the entire project from start to finish and solidifying a timeline for when everything is scheduled to be completed. Obviously, project timelines are critical for success; however, it means there is very little room to maneuver. The problem with that rigid approach is that you will often learn new things along the way - your business is evolving, you identify new needs, or you make new discoveries that change the original plan. This makes perfect sense!

But it's difficult to make any changes to the project scope when using an Implementation Partner. After all, those Consultants are lined up for another project when they are done with you and they need to finish the work and move on!

Salesforce Partners want to execute 100% of the work

Perhaps you have a perfectly capable internal Salesforce team - Administrators and Developers that are already on payroll and would, in fact, love to get their hands on this new project. A Consulting Partner isn't looking to give you one of their high-value Technical Architects just to direct your internal team - then they would only get paid for 1 Consultant.

They want to staff an entire team on the project and bill out a team of Consultants. It's simply how their business model works. This means that regardless of what expertise you have within your company, the Partner will be pushing as many of their Consultants as possible, which not only increases the overall cost of the project but also makes knowledge transfer harder during go-live, since your team wasn't doing most of the work along the way.

An Implementation Partner is VERY expensive

The typical hourly rate for a Consultant working at a Consulting Partner is $250/hour to $400/hour depending on their experience. And you are likely engaging an entire TEAM of Consultants. Sure, they will tell you it's because they are the best but it's really because Consulting Partners (and any business for that matter) have a lot of overhead, which needs to accounted for in their price.

Comparatively, Independent Salesforce Consultants charge a significantly lower hourly rate - typically in the range of $100/hour to $175/hour. A Freelance only needs to be paid for their time - they don't have a Marketing team, an Accounting team, or a huge physical office space, so their lack of overhead is a win for you. And don't be fooled - their experience level is identical to the Consultants you get from a Consulting Partner since many Independent Salesforce Consultants used to work for a Partner!

If you hire a Consulting Partner, you interview the company, not the individual Consultant

This is a big one, especially given how difficult it is for Salesforce Consulting Partners to hire top talent. When you go through your vendor selection process with an Implementation Partner, you aren't interviewing their entire Delivery team. You aren't meeting the specific Salesforce Developers or Salesforce Architects that will be assigned your project. You are meeting the Sales team and the company Leadership.

It's all too common for companies to select a Consulting Partner because they were impressed with who they met, only to find inexperienced Consultants assigned to do the work. When partnering with an Independent Salesforce Consultant, you interview the exact person that will do the work and know what you're getting every single day.

3 Types of Salesforce Partners

Another challenge with hiring a Salesforce Partner is understanding the specific type of vendor you need to engage.

The reality is that different Salesforce Partners focus on different kinds of Salesforce projects. Evaluate a Salesforce Partner based on the specific work they have delivered in the past and be sure that it aligns with your priorities.

A key distinction to have in mind during your evaluation process is whether you need to hire a Salesforce Implementation Partner, an Optimization Partner, or a Salesforce Managed Services Partner.

Conclusion: How to hire the right Salesforce Consultant

There is no one-size fits all approach to Salesforce implementations and there are plenty of scenarios when you should hire a Salesforce Implementation Partner. (It's also important to understand How the Salesforce Partner Community Works)

The point is not to assume that this is the best option - it's not your only option and hiring an Independent Salesforce Consultant can help with giving companies the maximum amount of control over their project, while also finding a more cost effective way to get the work done.

FoundHQ is a Freelancer Marketplace with 1,000+ pre-vetted Salesforce Consultants available for project work. Hundreds of these Consultants spent time at the top Consulting Partners (Accenture, Deloitte, IBM, Simplus, Slalom) before starting their career as an Independent Consultant, so you are getting identical quality at Freelancer rates.

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